#Hotel accommodation policy regarding your Booking Information
1. Before doing the bookings kindly check all hotel/s website, reviews & other services on internet. Destination wise hotel names have been provided. If the given hotels are not found suitable, please ask for the upgraded hotel options
2. We have calculated basic Non A/C Room category of hotels in our proposal. If basic room will not be available at the time of booking or if you required higher category rooms then supplement cost will be applicable accordingly.
3. Check-in Time is 14:00 hrs. / Check-out time is 11:00 hrs.
4. A valid photo ID proof & Hotel Vouchers for all guests staying at the hotel is mandatory.
5. For Extra adult {Above 12 Yrs.} in the room we will provide an extra bed (wherever possible), but most of the hotels only provide extra mattress or roll out bed. Most of the hotels have no provision of an extra bed.
6. In Hill areas (almost all) the hotels do not have a lift facility and in all the hotels the guest will have to climb stairs. In case if any guest is having problem of blood pressure, knee or other ailment for which they cannot climb the higher floors they will have to intimate us during the time of booking so that we can arrange rooms at the lowest floor of the hotel enabling the guest to climb the minimum number of stairs possible.
7.Rooms will be separate with privacy. Rooms are attached with the washroom with the provision of hot and cold running water.
YatraZone Verified Hotels Policy
All Seasons reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.
1. Check-in time is 02:00 PM and check-out time is 12:00 PM noon. Subject to availability, early check-in and late check-out will be considered.
2. Extra Person charges – Rs. 1000 per person.
3. GST / Taxes charged extra and applicable as per government directives.
4. 100 % advance Payment deposit at the time of Check in.
5. We do not accept personal Cheques for payment.
6. It is Mandatory for all customers and their visitor guests to share their ID cards. Foreign Nationals are required to present their passport and valid visa.
7. Smoking, Alcohol, Gambling, Prostitution, contraband goods, drugs, etc – are all strictly prohibited within the hotel premises.
8. Non Vegetarian and / or Pungent food is not allowed in the hotel premises.
9. We do not allow Pets.
10. We do not allow visitors entry to guest room.
11. Tariff - subject to change without prior notice.
12. Amendment / changes of bookings is allowed until only 72 hours (3 days) prior to arrival. Request will be considered as per availability.
13. Children up-to 8 Years of age can stay free above 8 years will be charged as per extra adult rate.
14. The cancellation is Chargeble basis 15 days prior to the date of arrival, after this time 25% of the room rate will be charged as cancellation fee.
15. We accept advance booking only upto 15 days with 50% of tariff advance payment.
16. Personal food and beverages are not allowed.
17. Disputes are subject to Uttarakhand Jurisdictation.
Hotel Policy & House Rules
1. Accommodation will only be provided to guestswhose details are registered with hotel reception.
2. Guests will be provided with a room key only upon arrival and after completing the registration at the hotel’s reception desk.
3. Due to the fact that the hotel is located in a residential area it is required that guests, particularly those in groups are respective in regards to noise during the evenings.
4. Please note that the check-in and key-collection take place at the hotel Reception only.
5. Guests are required to show a photo identification upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
6. It is forbidden to bring into the hotel flammable materials, explosives or firearms. Bringing or storing any products / items of combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature is strictly prohibited.
7. Subject to availability of the storage space, the guest customer can store luggage in the luggage room, at the their own sole risk as to loss or damage from any cause, Luggage may not be stored for a period of over 24 hrs.
8. Gambling, Smoking, contraband / smuggled goods, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals, Non Veg and / or pungent food - are all strictly prohibited in the hotel premises.
9. For any Damage done to the hotel amenities, articles, furniture, property., etc., by or due to guests themselves or their visitor or any other person for whom they are responsible, guests will be held responsible and so must make up to pay and settle for such loss and damage in full as deemed appropriate by the management.
10. Visitors entry to the guests’ rooms strictly prohibited, however in case of exceptional circumstances the management may allow visitor to guest room only after having photo Identity proof documents and register entry at reception. Also customer’s signed approval and mandatory registration at the reception desk (leaving an identity card and personal details).
11. The hotel may deny further accommodation to a guest who does not prove to be decent and comply with the hotel policy and rules.
12. It is not allowed to cause any disturbance to other guests nor cause any nuisance or annoyance in the hotel premises. It is agreeably anticipated that guest will conduct themselves in a respectable, civilized and decent manner.
13. For Any Damage done to the hotel amenities, items or property, guests are liable to make up for the charges in full, and for the amount as seen appropriate by the management.
14. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings for any cause whatsoever.
15. The Guest shall be solely liable and responsible to the management, its other customers guests, invitees visitors, agents and servants for all loss financial or otherwise and damage that may be caused as a result of the guests' own negligence and non-observance of any hotel rules policy or instructions.
16. Using photographs and video's taken in the hotel for commercial or public purposes is illegal. Those who do so will be subject to prosecution.
17. The Management has the right to request any guest to vacate his/her room or other areas of the hotel forthwith, Without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default, the Management has the right to remove the Guest luggage and belongings from the room occupied by him/her.
18. Guest are requested to observe, abide by confirming to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.
Guaranteed Reservation
All reservations must be guaranteed with deposit account. Guests must be 18 years and older. We accept bank transfer, UPI, cash Ariary, Euro and US Dollar. We do charge 25% deposit account at the time you make your reservations in order to guarantee and the other 75% before the check – in confirmation. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled seventy two (72hours), hotel time, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 4:00 pm. the afternoon following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your deposit account and the balance of your reservations will be cancelled. YatraZone.com is not responsible for weather conditions, personal emergencies, or schedule changes.
Early Check-In/Pre-Registration
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival before 12.am, then Pre-Registration and payment are required. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival. Guests must be at least 18 years of age to check in at Hotel. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A mean of payment in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to the transfer. We have required payment since 2020, for the full amount of your intended stay, plus tax at the check-in. It is your responsibility to be aware of how your bank handles all of your transactions, including the transfer fees.
Check-Out Procedure
Check-out time is 12 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request but it depends on availability. A charge may apply for late check-out.
Special Requests
We will make every effort to honor special requests such as a specific room number, adjoining rooms, extra bed beds, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
Reservation & Payment For Guest By Private Third Parties
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we must receive full payment of the intended stay including a copy of your ID, passport or driver’s license. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason. Please contact Hotel reservation department at least 72 hours prior to guest’s arrival. We must receive the debit notice if the payment is by bank transfer and process the approval for your reservations prior to the guest’s arrival.
Rates
All rates are quoted in INR, plus tax. Rates may increase without notice. Rates as advertised on Hotel Reservation desk or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on subject to availability.
Right To Refuse Service
Hotel is privately operated. We reserve the right to refuse service to anyone for any reason(s) and that does not violate the Republic of Uttarakhand, India. YatraZone Hotels has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies management of the Hotel. Hotel will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the Hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by All Seasons Inn & Suites for the operation and management of our Hotel.
Visitors
No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including services in the hotel. As a registered guest, you are responsible for your visitor at all times.
Cancellation Policy
Hotel is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled seventy two (72 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 72 hours before the arrival date, you will may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation notification.
No Show Charges Policy
Failure to check in on the scheduled arrival date for a reservation guaranteed will result in a No-Show fee being charged to your deposit. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
Group Reservations
Large group/Block reservations must be cancelled three (3) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.
Do not disturb and access to rooms
To provide all of our guests with exceptionally clean and safe Hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “IN” door hanger once during a twelve-hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. Housekeeping may start as early as 6 a.m. during hunting season. This is a SMOKING – FREE hotel but only in the open spaces for the safety of everyone. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund..
Maximum Occupancy Or Additional Bedding
Room occupancy requirements are based on safety restrictions. Standard Room maximum occupancy is 3, A limited number of drawer beds is available upon request. Availability is on a first-come, first-served basis for an all the rooms. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the Hotel.
A limited number of drawer beds and baby cribs are available upon request. Availability is on a first-come, first-served basis for all the rooms. Maximum capacity of baby crib is one (1) per room. For safety, pillows are not provided for cribs.
Adult person with 25% from the price room.
Children between 4 -10 years old 15 % from the price room
Children between 10-18 years old 20% from the price room
Children between 0 – 4 years old free of charge
Lost & Found Policy
We assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact us immediately at the Front office desk and we will try to assist you in locating your lost item.
Found Items
Hotel is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for 6 months. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
Unclaimed Items/No Contact
Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) will be stored for 3 months. After this deadline the unclaimed item (s) are thrown away, given to local organizations, or disposed of accordingly by Hotel.
No Firearms & Weapons
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. Hotel recognizes that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the prohibition of firearms and weapons on our premises. Hotel is private property. Guests, who are lawfully permitted to possess a firearm or weapon, but for safety reasons of our other guests and staff FIREARMS AND WEAPONS ARE NOT ACCEPTED IN THE COMPLEX.
No In Room Party
YatraZone Hotels enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the Hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 9:00 P.M. If found with more “people” not listed on the Guest Registration Form after 9:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee.
Terms & Condition
YatraZone Hotels makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error-free. Hotel does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.
Links
YatraZone Hotels links provided on the official website are for the convenience of site visitors and are provided in good faith. Hotel does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.
Damage and /Or Theft Of Hotel Property
Traveler are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), YatraZone Hotels premises or property caused by you or any person in your party whether or not staying at the Hotel during your stay. We reserves the right to require a minimum deposit as presented at registration and charge such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Damage Discovered After Check-Out
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.
Damage Room
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
Changes Or Modification To The Hotel Policy / House Rules
All Seasons reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.
Travel Documents
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, YatraZone.com shall in no way be held liable. User understands that the information (if any) provided by YatraZone.com regarding the travel documents is only advisory in nature and can't be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.
Airlines Check-In Terms
User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights. User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.
Changes To Existing Booking
Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by YatraZone.com The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.
Refund
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to YatraZone.com receiving the same from the airlines. However, the convenience fee paid to YatraZone.com paid at the time of booking is a non-refundable fee. All cancellations made directly with the airline need to be intimated to YatraZone.com, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the YatraZone service fee which is independent of the convenience fee as mentioned above. The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, YatraZone will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, YatraZone will credit the money to the same debit card. In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
Role Of YatraZone And Limitation Of Liability Of YatraZone
YatraZone acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations. All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to YatraZone. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. YatraZone will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
Misclleaneous Policy
SEVERABILITY If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
JURISDICTION This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Uttarakhand.
AMENDMENT TO THE USER AGREEMENT YatraZone.com reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
CONFIDENTIALITY Any information which is specifically mentioned by YatraZone.com as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
FEEDBACK FROM CUSTOMER YatraZone.com would like to know the feedback of the Users for improving its services. The User hereby authorizes YatraZone.com to contact the User for their feedback on various services offered by YatraZone.com. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to YatraZone.com for specific exclusion at Info@go-YatraZone.com.
PRIVACY POLICY User shall also refer to YatraZone.com Privacy Policy available on YatraZone.com website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by YatraZone.com and its affiliates in accordance with the terms of the Privacy Policy.
GRIEVANCE REDRESSAL YatraZone.com strongly believes in resolving the issues raised by the User(s). In the event if user feels that it’s concern has not been resolved to it’s satisfaction, User may contact our grievance officer, who shall endeavour to redress the concern within 30 days from the date of escalation. To reach the grievance officer please use this link to submit the details. User(s) are advised to escalate to the grievance officer only when they have already raised their complaint which has not been resolved to their satisfaction, or their concern has not been resolved within 30 days from the date of ticket generation. User(s) will be required to share their booking reference number and the ticket ID generated for their complaint, for any escalations to the Grievance Officer through this link
In compliance of the Information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under:
Email ID: Info@yatrazone.com