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Faq |
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About Registration :
- How do I become a registered
member of YatraZone.com ?
Becoming a registered member of YatraZone.com is easy
and free of cost. To register, click on the link under
the Customer Login section on the website.
- Why should I register with
YatraZone.com ?
In order to make your next visit at YatraZone.com easier
and faster and to avail exclusive deals and discounts
only for registered customers.
- Can I always speak to someone
in Customer Support?
At any point of time kindly contact our YatraZone.com
Customer Support representatives who are ready to help
our valued customers 24 hours a day, seven days a week,
via email or phone.
Phone: 9412053968,
8006000606
Email :info@yatrazone.com
Payment Option Details :
- What are the payment
options do I have with YatraZone.com ?
YatraZone.com accept all Visa, Mastercard and
American Express credit cards, most major debit
cards issued in India, as well as Net Banking
payments from most major Indian banks for online
bookings & ITZ Cash card payments.
- How safe is my credit card
informations while using on YatraZone.com website ?
YatraZone.com is a VeriSign Secure Site. So
informations submitted during transacting is sent in
a Secure Socket Layer (SSL) session and is encrypted
to protect you against unintentional information
disclosure to third parties.
- Who will be the merchant in
my credit card statement?
Name that would be reflected on your credit card
statement is Mahamaya Tours Pvt. Ltd. /
YatraZone.com.
Flight Reservations :
- Are taxes and booking fees
included in the prices that you show?
Yes, all prices shown include taxes and fees.
- How do I know my
reservation was confirmed ?
You will receive a confirmation SMS and email of
your booking.
- Can I search international
flights on YatraZone.com ?
Yes, YatraZone.com has the option to search
International flight ticket bookings.
- How can I cancel my flight
tickets?
To cancel your tickets, please visit
www.YatraZone.com and logging in on to your account
you can cancel and do other changes on your booking.
- What are the cancellation
charges?
Different airlines has different cancellation
policies and charges, kindly check the fare rules
before completing the booking or you may kindly
contact our support team members.
- What is an e-ticket?
An E-Ticket is a form of paperless ticket where an
airline issues a unique number that you can use for
travel. You can find this unique number on the top
of your E-ticket page issued by YatraZone.com.
- How will I get my e-ticket
details?
Your e-ticket details will be sent to the email
address you have provided during the booking
process.
Hotel reservations :
- How do I know that my
booking is confirmed?
Bookings made on YatraZone.com are absolutely
confirmed. You will be sent a confirmation email
upon completing the booking. You need to carry a
print of this email at the hotel while checking in.
- Can I make a booking over
the phone?
Yes, you can contact our YatraZone.com Customer
Support representatives via phone or email.
Phone: 9412053968, 8006000606
Email :info@yatrazone.com
- How do I cancel / amend a
hotel reservation?
To amend a hotel reservation, please contact our
call center a
9412053968, 8006000606
- Can I change or cancel my
hotel rooms?
We are unable to make changes to your reservation
once it has been confirmed. The option to cancel a
hotel reservation depends upon the policy presented
at the time of your purchase.
- How can I make a hotel
booking for a destination not listed on the site?
You can send a request to us at info@YatraZone.com
and we will revert to you immediately or you may
also call us on 8006000968,
9412051968, 9412053968, 8006000606
- Can I change my hotel
booking?
You may change your hotel reservation details.
However, certain charges as per the hotel policies
might be applicable.
Holidays Packages Booking ( Domestic & International
) :
- What is a Holiday Packages
?
It is a combination of flight / train and hotel
accommodations with sight seeings and transfers.
- What is the best way to
search for holidays on YatraZone.com ?
Please visit our main holiday package page and other
various special offers available on our home page
and other inside pages.
- What are the advantages of
booking a holiday package with YatraZone.com ?
YatraZone.com offers a variety of tours for Groups
and Individual tourists and has been able to
mastermind tour packages with great deal of
efficiency. All the packages are beautifully
designed with quality service by trained
professionals.
- How will I come to know
that my holiday package is confirmed ?
For all the holiday packages booked with
YatraZone.com our reservation agents would process
all your travel details and check for availability
with the hotel. And later a confirmation messages
will be sent to our customers via email or a phone
call.
- How can I share my
experience on the holiday packages booked with
YatraZone.com ?
We would be glad to hear from you on your feedback
regarding our services, please do write to us at
feedback@YatraZone.com .
- Is a passport required to
travel on a International Holiday?
Yes, it is with a validity of at least 6 six months
from the date of departure ( depends on country to
country ).
- What are the cancellations
charges for holiday packages?
Cancellation charges depend on the hotels and other
services included on the packages and the
destinations. Please contact our support team before
processing the cancellation.
- Can I make any change in a
holiday package?
Yes one can always customize a package before giving
us the confirmation message.
- Is there any time period
before which I need to book a holiday package?
No, not particularly but is is advisable to book the
tour well in advance to get the best rate, if any.
Online Car Boking :
- Do I get a confirmation for
the online rental car bookings ?
All the online rental car bookings are confirmed
instantly which has the best rate in the market and
you will get a confirmation message from our team
with the details of the service you have purchased
including the driver's & vehicle details. At any
point of time if there is if there should be any
query kindly get in touch with our support team by
phone or email:
Phone:8006000968,
9412051968, 9412053968, 8006000606
Email :info@yatrazone.com
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